Your Questions Answered

The more customers we help on their CBD journey, the more we see trends of regularly asked questions by our community. We provide a concise answer to each of these questions so you can purchase with confidence.

If there are any questions you have that are not covered here, remember we are available online and in-store, visit 'Let's Talk' for more information.


Quickfire FAQs


CBD Questions

What is CBD?
Cannabidiol, or CBD, is one of several naturally occurring cannabinoids found in the flowers and leaves of the hemp plant. Unlike the more famous cannabinoid, tetrahydrocannabinol or THC, CBD is not psychoactive, meaning, it won’t change your state of mind or make you “high”.

Will I get high?
A common misconception is that CBD produces a psychoactive high because it is derived from cannabis plants. Although CBD can produce some noticeable effects, it does not make people feel high like other cannabinoids do, namely tetrahydrocannabinol (THC), which is found in marijuana.

What’s the difference between CBD and THC?
Both compounds are found in Hemp and Marijuana, however THC is the compound that gets people "high" and is the illegal substance. CBD on the other hand is legal and will not get you high. CBD is one of many compounds found in Cannabis plants and it is one of the most researched, with scientific studies showing there could be many therapeutic benefits on the body.

Is CBD legal?
CBD is completely legal in the UK and EU, so don’t worry! All the products we stock are certified and contain under the 0.02% of THC allowed.

Is CBD addictive?
In short – no. CBD is a non-addictive chemical compound found in the cannabis plant. The body cannot build a high tolerance to CBD, and it is also a non-intoxicating substance. The substance in the cannabis or marijuana plant that has addictive properties is THC, and CBD oils do not contain enough THC to get someone high or cause someone to be addicted to CBD.

Can I travel with your products?
This is a hard question. Technically, CBD is legal in many countries, however entering some with CBD can be tricky. We should recommend checking with your airline before you travel.

Are there any side effects?
CBD is generally well tolerated and considered safe. As with any other supplement, there is a chance that it could cause adverse reactions for some people, and/ or could interact with certain medications. As with any dietary supplement, consult your physician before use if you are pregnant, nursing, have or suspect a medical condition or are taking any medications.

Can I take your products if I am pregnant, breastfeeding or under 18?
There's no conclusive evidence that shows taking CBD during pregnancy is (or isn't) safe. Many experts say it's best to err on the side of caution and skip CBD while pregnant until scientists better understand how it affects your body and growing baby. The same goes for mums who are breast feeding.
If you’re under 18, it is not illegal to use CBD products, but we ask that you are 18 or over to purchase on our site.

How much CBD should I take?
Dosage frequency and amounts are at the user’s discretion, with a maximum daily dose of 70mg. New users are recommended to start low and go slow.


I haven’t seen any charges on my bank / credit card statement from Origin40?
All transactions will show up as iD Agency. This is a part of The Consumer Engagement Group who run the site. If you have any questions about this, please contact us.

When will an out of stock item be back in stock?
We strive to ensure that we get out of stock item back in as soon as possible. Most of our products come from outside the UK therefore can sometimes take longer. 

What do we do if I change my mind on my order?
We refund orders within 14 days of you receiving your products. Please email hello@origin40.com with the subject title 'Product Returns' to request a return. We no longer provide paper returns slips in your order and have taken the whole process online. Our returns policy can be found by clicking here. 

Can I refund in store?
Currently we are only able to process refunds via post. Should you wish to return the item directly to the store, they can take it for you to then start the process of a refund, but they cannot process it through the till system. Our returns policy can be found by clicking here. 

Do you refund postage?
Unfortunately, we do not refund postage costs or cover return postage charges. Our returns policy can be found by clicking here.


Do you offer Click & Collect?
We offer click and collect via telephone ordering – please contact your local store to arrange a collection

What are the shipping options?
As standard we offer Royal Mail UK Signed For – free of charge with any order. Our shipping charges vary from time to time, but will always be shown before you check out

Do you ship internationally?
Currently, we only ship within the UK.

What if I want an exchange, but the item I wish to exchange for costs less/more?
We are not able to process exchanges when the item is more or less than the original. We would suggest refunding your unwanted item and ordering the replacement.

Do you offer refunds?
Yes, you can refund up to 14 days after receipt of your goods. Follow the instructions sent with your goods. Read all about our returns policy here.

What do I do if the item is faulty when I receive it?
In the unlikely event that your item(s) arrive(s) and is faulty, please follow the instructions enclosed with your goods and we will refund or exchange for a new item. Read all about our returns policy here.

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Your question not here?

Talk to one of our CBD educators either online or in-store for expert advice tailored to your needs. They will be happy to answer any questions you have on CBD and how to get the most out of it.

Let's talk